FAQ

Yes, we will gladly assist you designing the perfect piece of jewellery. We even offer custom design services. So bring your creativity and let us help you create the piece of jewellery of your dreams.

To place a special order, we will need to ensure that we have the details of what you desire and we will need a 25% deposit or more to start production.

Yes, feel free to stop during our business hours and we’ll be glad to clean your jewellery. If your jewellery was not purchased from us we provide a complimentary first cleaning service when you visit our store.

If you are dissatisfied with your purchase, please bring your item back to us. We will gladly exchange or return an item. (Conditions Apply).

While we may prefer to work on appointments to ensure that you receive the best quality service and availability of all merchandise but it is not necessary. So, please feel free to stop in any time during our regular business hours.

We are open 9AM to 5PM Monday through Friday, evenings and weekends by special appointment.

We are always happy to ship you jewellery for you to view. However we will need a 100% deposit to our bank account should you wish us to send you jewellery to view. Shipping is always by insured courier service Should you decide to make a purchase we will then invoice you separately for purchased items. Your deposit will be fully refunded on eventual return of merchandise. Please note that refunds maybe take up to 14 days to process and show up on your statement.

If a problem should arise, please call us immediately and we will address the issue. Whether it needs repair or remake. We will stand behind the quality of our product.

Both gold and platinum are precious metals. Gold is more common than platinum and most of our stock items are made in 18KT gold. Platinum is a pure white metal, and many people view it as being the more noble of the 2 metals. It is more expensive, rare and durable than gold. White gold is made from yellow gold, and other alloys which give it its white appearance. It is possible with time that white gold becomes discoloured, and you may need to have your jewellery undergo a process called rhodium plating to reinstate the clean white appearance. This is usually only required every 3 to 5 years.

Your choice of setting should be determined not only by the appearance of your ring but also by your lifestyle. Bezel set (where the stone is set into a continuous frame of metal) is a setting which provides the most protection to the stone. This type of setting is more robust and tends to last better under normal wear and tear circumstances. If for example you enjoy wearing your ring whilst gardening, or partaking in physical activities such as sports, you may want to seriously consider a bezel set over a prong setting. Prong settings are preferred in rings where you wish to show your diamond more prominently. In prong setting the diamond is held up higher in the rings, giving it the appearance of being larger. Prong settings are subject to more wear and tear than bezel settings.